a711's Privacy Policy

Introduction & Definitions

a711 ("Platform", "we", "us") is a trusted online gaming and betting service in Bangladesh. This Privacy Policy ("Policy") describes in detail how we collect, process, store, and protect your personal information when you use a711's website and related services.

Definitions of some important terms used in this policy are provided below:

• Personal Information: Any information that can directly or indirectly identify you — such as your name, email address, phone number, financial details, or device identifiers.
• Processing: Any operation performed on data — collection, storage, use, transfer, or deletion.
• User: Any person, registered or unregistered, who uses our services on the a711 platform.
• Cookie: A small data file stored on your device while you use the website.

By using a711's services, you are giving your consent to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

What Information We Collect

a711 collects only the information necessary to operate our services properly, ensure the security of your account, and meet legal obligations. We divide the information collected into three main categories:

2.1 — Information You Provide Directly

Information you provide yourself when creating an account, managing transactions, or getting in touch with us:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or other government-issued documents for identity verification
• Financial transaction details — such as bKash, Nagad, Rocket, or bank account information
• Messages you send to our support team via live chat or email

2.2 — Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device type
• Browser type and operating system details
• Which pages you visited and how long you spent on them
• Login and logout times and dates
• Gaming activity data and transaction history

2.3 — Cookies & Tracking Technologies

a711 uses essential cookies — these are used to keep your session active, ensure security, and monitor platform performance. You can manage cookies from your browser settings, but disabling cookies may limit some functionality of the site.

Purpose of Using Your Information

a711 uses collected information only for the following legitimate purposes and not for any unrelated purpose:

• Account Management: To create, verify, and keep your account secure.
• Financial Transaction Processing: To complete deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer.
• Identity & Age Verification: To ensure our services are only used by individuals aged 21 or older.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Security & Fraud Prevention: To prevent unauthorized account access, fraudulent activity, and money laundering.
• Platform Improvement: To analyze usage data in order to improve your experience and enhance service quality.
• Legal Compliance: To ensure compliance with applicable laws and regulations.
• Communication: To notify you of important account updates, security alerts, or policy changes.

Data Sharing & Disclosure

a711 never sells your personal information. Information may be disclosed to third parties only in specific, limited circumstances:

4.1 — Service Provider Partners

Technology and service providers contracted with us who assist in operating our services — such as payment processing (bKash, Nagad, Rocket), cybersecurity, and IT infrastructure — will receive only the information necessary for their work and may not use it for any other purpose.

4.2 — Legal Requirements

If a court order, directive from a law enforcement agency, or any other legal process creates an obligation to disclose information, a711 will fulfil that legal responsibility.

4.3 — Anti-Money Laundering & Fraud Prevention

Necessary information may be shared with relevant authorities to prevent and detect financial crime.

4.4 — Business Transfer

In the event of a merger or acquisition of any part of a711, user data may be transferred as part of the assets. Users will be notified in advance in such cases.

Data Protection & Security

a711 employs industry-standard technical and organizational measures to protect your personal and financial information. Our security framework includes:

• SSL/TLS Encryption: All data exchanged between your browser and our servers travels through encrypted channels.
• Secure Password Storage: Passwords are stored in hashed form — no employee or third party can read them.
• Access Controls: Only authorized personnel can view your information, and only when required for specific tasks.
• Regular Security Audits: Regular testing is conducted to identify system vulnerabilities.
• Suspicious Activity Monitoring: Automated alerts are active for unusual logins or transactions.

However, no transmission of data over the internet is completely risk-free. a711 is committed to ensuring the highest level of security, but it is your responsibility to keep your account password confidential and to notify us immediately of any suspicious activity.

Data Retention Period

a711 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• All relevant information is retained for as long as your account remains active.
• Even after account closure, financial transaction records are retained for the period required by legal and regulatory obligations.
• In cases of fraud or legal disputes, relevant information is retained until the matter is resolved.
• Time limits established under applicable law are observed.

After the specified period, data is securely deleted or permanently anonymized.

Your Rights

a711 believes you should have clear control over your personal information. You may exercise the following rights:

7.1 — Right to Access

You can find out at any time what information we hold about you and how it is being used.

7.2 — Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected.

7.3 — Right to Erasure

In certain circumstances, you can request that your information be deleted. However, it is our obligation to retain data required for legal compliance.

7.4 — Right to Object to Processing

You may withdraw your consent to marketing communications at any time.

7.5 — Right to Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us by email. We will fulfil your request as quickly as possible after verifying your identity.

Privacy of Minors

a711's services are intended solely for individuals aged 21 or older. We do not knowingly collect or process any information from minors.

We verify age during the registration process, and if any account is suspected of belonging to a minor, that account is immediately suspended and the collected information is deleted. If a parent or guardian believes their minor child has created an account on our platform, please contact [email protected] immediately.

International Data Transfers

a711 operates on a global technology infrastructure. This means your data may be processed or stored on servers located outside Bangladesh. In such cases:

• All transfers are conducted under appropriate security measures.
• Third-party service providers are contractually bound to comply with our privacy standards.
• International best practices for data protection are followed.

Third-Party Sites & Links

a711's platform may contain links to external websites — such as payment gateways. These external sites have their own privacy policies, and a711 is not responsible for how your information is used there. You are advised to review the privacy policy of any external site before visiting it.

Changes to This Policy

a711 may update this Privacy Policy from time to time — due to legal changes, technological developments, or changes in services. For any significant changes:

• A notice will be posted on the website.
• Registered users may be notified by email.
• The "Last Updated" date at the top of the page will be changed.

Continued use of a711 after any changes will be considered acceptance of the new policy. We recommend checking this page regularly.

Responsible Gaming & Data Protection

a711 cares not only about technical security but also about your overall wellbeing. As part of our responsible gaming framework, we analyze your gaming activity data — solely for your benefit and to identify problematic behavior at an early stage.

This information is never shared with third parties for marketing purposes. To learn more about responsible gaming, visit our Responsible Gaming page.